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Privacy policy
PROCESSING OF PERSONAL DATA
The responsible processor of the personal data of the online store www.seisuk.fi is Seisuk Furniture OÜ (Business ID: 3170535-3), tel. (09) 2316 9873 and e-mail address info@seisuk.fi.
Seisuk Furniture OÜ submits the personal data necessary for making payments to the authorized processor Maksekeskus AS.
What kind of personal information is processed
- name, telephone number and e-mail address
- delivery address of the goods
- price of goods and services and information related to payment (purchase history)
- customer support information
WHAT IS THE PURPOSE OF THE PROCESSING OF PERSONAL DATA?
Personal information is used to manage customer orders and deliver goods. Purchase history information (date of purchase, item, quantity, customer information) is used to create an overview of purchased goods and services and to analyze customer preferences.
Personal data such as e-mail address, telephone number and customer's name are processed to resolve issues related to the provision of goods and services (info@seisuk.fi).
The IP address and other online identification information of the e-commerce user are treated in the e-commerce as necessary tools for providing an information society service and compiling network usage statistics.
LEGAL BASIS
The processing of personal data is carried out for the purpose of complying with the agreement entered into with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting or settlement of a consumer dispute).
RECIPIENTS TO WHICH PERSONAL DATA ARE PROVIDED
Personal information is provided to e-commerce customer support for managing purchases and purchase history and resolving customer problems.
The name, telephone number and e-mail address will be provided to the transport service provider of the customer's choice. In the case of goods to be delivered by post, in addition to the contact information, the customer's address will also be provided.
The e-commerce accounts are managed by the service provider, so the personal data is provided to the service provider for accounting purposes.
Personal information may be provided to IT service providers if it is necessary to ensure the functioning of the e-commerce or hosting service.
SECURITY AND ACCESS TO INFORMATION
Personal data is stored on Veebimajutus.ee's servers located in the territory of the European Union or countries that have joined the European Union's economic area. The information may be provided to countries whose level of data protection has been assessed as adequate by the European Commission, as well as to US companies that have joined the Privacy Shield.
Access to personal data is available to e-commerce employees, who have access to personal data in order to resolve technical issues related to the use of the e-commerce and to provide customer support services.
The Online Store uses appropriate physical, organizational, and IT security measures to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorized access, and disclosure.
The transfer of personal data to the authorized processors of the e-commerce (eg the transport service provider and the hosting service) takes place on the basis of agreements concluded between the e-commerce and the authorized processors. Authorized processors are obliged to ensure appropriate security measures for the processing of personal data.
Personal information can be accessed through customer support.
WITHDRAWAL OF CONSENT
If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail info@seisuk.fi.
STORAGE
With the closure of the e-commerce customer account, personal data will be deleted, excl. if this information is to be kept for accounting purposes or for the resolution of a consumer dispute.
If the purchase has been made in the online store without a customer account, the purchase history will be kept for three years.
In the event of a dispute over payments and consumer disputes, personal data will be kept until the claim is met or until the end of the limitation period. The personal data required for accounting purposes shall be kept for seven years.
REMOVAL
To delete personal information, please contact customer support via email. A request for deletion shall be answered within one month at the latest and the period for deleting the data shall be specified.
TRANSFER
A request for the transfer of personal data submitted by e-mail will be answered within one month at the latest. Customer support will identify you and provide the personal information that is to be transferred.
DIRECT MARKETING MESSAGES
The e-mail address and telephone number will be used to send direct marketing messages if the customer has given his consent. If you do not wish to receive direct marketing messages, you should select the link at the end of the email or contact customer support.
If personal data is processed for direct marketing purposes (profiling), the customer has the right at any time to object to the initial and subsequent processing of his personal data, including profiling related to direct marketing, by notifying customer support by e-mail.
SETTLEMENT OF DISPUTES
Disputes related to the processing of personal data are resolved through customer support (info@seisuk.fi). The supervisory authority is the Estonian Data Protection Agency (Eesti Andmekaitse Inspektsioon, info@aki.ee).